ONLINE PURCHASES
Final Sale Items
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Discounted and clearance items are final sale.
Return Requests
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Return requests must be emailed to diamond@funservicescolorado.com.
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Requests are reviewed case by case; not all will be approved.
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Do not send items back without approval — they will not be accepted.
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Return claims must be made within 30 days of purchase.
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Shipping costs are not refunded, and we do not provide return labels or cover return shipping.
Return Eligibility
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Item must be in the same condition received: unused, unworn, with tags, and in original packaging.
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Receipt or proof of purchase required.
Damages & Issues
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Inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
Exchanges
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We do not offer direct exchanges.
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The fastest method is to return the original item (if approved) and place a new order.
Refunds
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We will notify you when your return is received and inspected.
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If approved, a refund will be issued to your original payment method.
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Your bank or credit card company may take additional time to post the refund.
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Shipping costs are not refunded.
Shipping & Delivery Notices
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We are not responsible for stolen or lost packages. All shipments include tracking.
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Orders placed on or after October 16, 2026, are not guaranteed to arrive by Saturday, October 24, 2026.
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Orders placed on or after October 23, 2026, are not guaranteed to arrive by Halloween.
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No returns are accepted after October 31, 2026.
Everyday Party Supplies
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May be returned for a full refund within 30 days, must be unopened, in sellable condition, and include a receipt.
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Shipping costs are not refunded.
Contact
For any return questions: diamond@funservicescolorado.com
IN-STORE PURCHASES
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Costumes, costume accessories, makeup, Halloween products, and seasonal products are not returnable or exchangeable.
